If candidates wish to change their computerized exam date, time or location they must reschedule or cancel their appointment directly with Prometric 1 calendar day or more before their scheduled date and time. Rescheduling of appointments can be accomplished via www.prometric.com or by calling 800-796-9857; both are available 24 hours a day, 7 days a week. CDCA cannot cancel or reschedule your appointment. Candidates that fail to cancel an appointment within at least 1 business day prior to their scheduled exam time will have a no-show result and the fees will be forfeited.
There is a $50.00 fee to reschedule or cancel an appointment if the change is made 1 to 5 days before the scheduled test date.
There is a $25 fee to reschedule or cancel an appointment if the change is made 6 to 29 days before the scheduled test date.
If you are rescheduling through the internet, you are encouraged to print out a hard-copy confirming your new appointment or cancellation.
Prometric policies and procedures – please refer to Prometric Information page.
PSI (EFDA) policies and procedures – please refer to the Candidate Information Bulletin.← FAQs