New Fees for Canceling or Rescheduling Examinations Administered by Prometric:
DSE, CSCE, LA, NO, Florida Laws & Rules.
See the section on Prometric Frequently Asked Questions below.
The following examinations are administered through our vendor, Prometric, on an ongoing basis:
- Diagnostic Skills Exam (DSE)
- Florida Laws & Rules
- Computer Simulated Clinical Examination (CSCE)
- Local Anesthesia (LA)
- Nitrous Oxide (NO)
- Florida Laws & Rules
You must first apply with the CDCA and be approved before contacting Prometric for an appointment.
Prometric’s National Registration Telephone Number is: 1-800-797-1813 (North America, M-F, 8 a.m.-8 p.m. ET).
You can also register online.
Do not contact individual Prometric centers for appointments.
Prometric Testing Sites (US States and Territories, Canada)
Consult Prometric’s Test Center Locator for the most up to date list of locations.
Prometric Customer Service information:
1-800-797-1813 or 1-800-796-9857, M-F, 8 a.m.-8 p.m. EST
Online Chat – Available Saturdays and Sundays only, 12 – 6 a.m. and 11 a.m.-3 p.m. EST (last option on the web page)
Prometric Frequently Asked Questions (FAQ):
Do I need any specific computer knowledge?
No. Computer knowledge is definitely not required for you to take computerized testing at Prometric. Before your test begins, the computer presents a simple tutorial which explains the process of selecting answers and moving around the computer screen. The time you spend in the tutorial does not count against the time allotted for the exam. The Center Administrator takes care of setting up the computer and is always available to answer any questions you may have about the computer-based testing process. In addition, a computer “Help” feature is always available.
I have registered and paid for my Prometric exam. Why does it say “Not yet authorized”?
Once your payment has been processed, another email will be sent to you, generally within less than 5 business days. This will inform you that you have been authorized to make your appointment at a Prometric testing center to take the exam. At that time, an Eligibility ID will be visible on your CDCA profile, under the “Apply” tab.
How do I make an appointment?
You will need your Eligibility ID (available on your CDCA profile under the “Apply” tab) to contact Prometric. There are two ways to schedule your appointment:
- Calling the Prometric National Registration number, 1-800-797-1813 or 1-800-796-9857
- Online at their website at www.prometric.com. The website also provides a listing of test sites as well as an address and directions to each test center. In order to register online you must provide an e-mail address.
If you schedule through the website, please select the CDCA as your test sponsor as your first step. Follow the website instructions until you receive a confirmation on your screen. Prometric will send you an e-mail confirming your appointment. Please contact Prometric as far in advance of your desired test date as possible. Prometric Centers are open for testing Monday through Saturday.
Are there any requirements for admission to the center to take my exam?
You should arrive at the Prometric Center at least 30 minutes prior to your scheduled appointment to allow time for check in. In order to gain admission, you must bring two forms of personal identification, both of which must include your signature and at least one ID must contain a recent photograph. Acceptable forms of ID include: driver’s license, passport, military ID, and other forms of government identification. A credit card may be utilized as a secondary form of identification. Social Security Cards, out of date driver’s licenses, and school ID’s are not considered valid ID for this purpose. Both IDs must show the same “first and last name” displayed on your CDCA profile. If you legally changed your name and already scheduled an appointment with Prometric, please bring the legal name document with you on the day of the exam (example of name change documents: Marriage License, Divorce Decree, Naturalization Certificate). You can also contact a CDCA team member at least 48 hours before your scheduled Prometric appointment and your name will be updated.
What information do I need to provide to Prometric when scheduling?
Testing Agency Name (The Commission on Dental Competency Assessments) – CDCA, your name, your Eligibility ID (found in your online profile or on the Prometric Authorization letter sent to you via US Postal Service, daytime telephone number, the name of the exam you are registering for, an email address (if applying online), and where and when you wish to test.
May I bring any materials with me into the testing room?
No, you will not be allowed to bring any materials with you into the testing room. You may, however, lock up your personal belongings in a locker provided by Prometric.
Do Prometric Centers have facilities for special accommodations such as signers, wheelchairs, or readers?
Yes, all Prometric Centers comply with the requirements of the Americans with Disabilities Act. Most special needs can be accommodated with permission and prior approval of the CDCA. Instructions on how to request Special Accommodations can be found by going to – Exam Registration Instructions. Do not contact Prometric to schedule an appointment before you receive a final response from CDCA regarding your accommodation request.
May I cancel or reschedule an appointment after it has been scheduled?
Yes. If candidates wish to change their computerized exam date or time, they must reschedule or cancel their appointment 1 calendar day or more before their scheduled date. Rescheduling of appointments can be accomplished via www.prometric.com or by calling 800-796-9857; both are available 24 hours a day, 7 days a week.
There is a $50.00 fee to reschedule or cancel an appointment if the change is made 1 to 5 days before the scheduled test date.
There is a $25 fee to reschedule or cancel an appointment if the change is made 6 to 29 days before the scheduled test date.
If your are rescheduling through the internet, you are encouraged to print out a hard-copy confirming your new appointment.
When is the best time of the year to take the DSE or CSCE?
The best time is as soon as possible once you register, pay, and receive an Eligibility ID. The sooner you take your exam, the more time you have to retake it if you should fail on your first attempt. All parts of the ADEX Examination (clinical or computer-based) must be successfully completed within 18 months. Please access Dental Exams and Dental Hygiene Exams for specific time frame information.
When do I receive my result?
Your results are automatically downloaded by the CDCA for processing and will be posted to your online profile within 10 days of completion.